Refund policy
Return & Refund Policy
We want you to feel confident in your purchase. If you need to request a return, please review the policy below.
Returns
We accept returns on unused and unopened card decks within 30 days of delivery.
To be eligible for a return, the item must be:
• unused and in new condition
• in its original packaging
• free from wear, damage, or markings
Items that have been opened or used are not eligible for return.
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method.
Please note:
• original shipping charges are non-refundable
• return shipping costs are the responsibility of the buyer
Refunds are typically processed within a few business days after approval, depending on your payment provider.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo and your order number. We will work with you to resolve the issue.
How to Start a Return
To request a return, please contact us at:
📧 julie@divviit.com
Include your order number and reason for return so we can assist you promptly.